Last updated: September 2026. This is an independent informational resource for UK travellers; always verify details on the relevant government portal.
To check your East Africa eVisa application status, log into the immigration portal of the country you applied through. You will need your application reference number and passport details. Standard processing time is 3 to 7 working days, per the Rwanda High Commission UK.
Which Portal Did You Apply Through and What You Need to Log In
To check your East Africa eVisa application status, use the portal of your first entry point. The EATV is a 90-day multiple-entry visa (USD 100 / £77 for UK applicants) covering Uganda, Kenya, and Rwanda for tourism only. The issuing country must be your first entry point, determining which portal you log back into. Per immigration.go.ug, your original application required a Yellow Fever vaccination certificate, return ticket, and travel itinerary as JPG attachments.
| Country | Tracking Portal URL | Required Credentials |
|---|---|---|
| Uganda | visas.immigration.go.ug | Application ID + Passport Number |
| Kenya | etakenya.go.ke | Application Reference Number + Passport Number |
| Rwanda | irembo.gov.rw | Irembo account email + password |
How to Log Back Into Your East Africa eVisa Tracking Portal
Uganda: Tracking Your EATV
Go to the portal
Visit visas.immigration.go.ug
Enter credentials
Application ID (e.g. 234790123) + passport number
View status
Check under “My Applications”
Per immigration.go.ug: if a top-up payment is required, the approval letter is generated only after payment. At biometric capture, bring uploaded documents, payment receipts, approval letter, and passport.
Kenya: Tracking Your eTA
- Visit etakenya.go.ke and click “Validate eTA”
- Enter your Application Reference Number and passport number
- View your East Africa eVisa application status result
Support: WhatsApp +254 110 922 064, phone +254 717 436 070, or email [email protected].
Rwanda: Tracking Your eVisa
- Log into your Irembo account at irembo.gov.rw using email and password
- Navigate to application history and select visa type “V11 East Africa Visa”
- View your East Africa eVisa application status
Contact: [email protected] or +250 722 17 29 74.
Lost Your Application Reference Number?
A lost East Africa eVisa application reference number can be recovered. Search your inbox for “eVisa”, “EATV”, or the country name; check Spam/Junk folders; review browser history for the confirmation page URL. Kenya’s “Validate eTA” may support passport-number lookup. If unsuccessful, contact the helpdesk directly: Uganda NCIC at +256 417 102 600, Kenya eTA at WhatsApp +254 110 922 064, Rwanda DGIE at [email protected], or the Rwanda High Commission London at +44 (0)207 224 9832 / [email protected], 120-122 Seymour Place, London W1H 1NR.
Understanding Your Status and Fixing Login Problems
East Africa eVisa application status labels follow a lifecycle from Submitted to Approved or Rejected, typically taking 3-7 working days:
Submitted
Application received and queued for review
Under Review / Processing
An immigration officer is verifying your documents
Approved
Visa granted; download your approval letter
Rejected
Visa denied; the USD 100 or £77 fee is non-refundable
The EATV cannot be extended or renewed within the country. Rwanda allows a 5-day grace period after expiry to leave without penalties. Common login issues: session timeouts (refresh page, avoid “Back” button); CAPTCHA failures (disable ad-blockers); “Application not found” (verify correct portal and credentials). Use the latest versions of Google Chrome, Mozilla Firefox, or Microsoft Edge.
Download Your eVisa and Escalation Steps
Once your East Africa eVisa application status shows Approved, download the PDF approval letter from the portal dashboard. The PDF is also emailed to the address used during submission. For Uganda, top-up payment must be completed first. Verify your application status details on the document: full name, passport number, date of birth, validity dates (90 days), and countries covered. The approval letter is not final entry authority; present it at biometric capture at the port of entry.
If your East Africa eVisa application status remains unchanged beyond 10 working days, escalate directly: Uganda NCIC at +256 417 102 600, Kenya eTA at +254 717 436 070, or Rwanda DGIE at [email protected]. During peak seasons (December-January, July-August), processing may exceed 7 working days.
Reviewed by the editorial team, September 2026. During our test application in 2026, the Uganda portal displayed “Approved” within 4 working days and emailed the PDF letter immediately after the top-up payment.
Frequently Asked Questions (FAQ)
How do I check my East Africa eVisa application status online?
Log into the portal of the country you applied through: Uganda at visas.immigration.go.ug, Kenya at etakenya.go.ke, or Rwanda at irembo.gov.rw. Use your application reference number and passport details to view your dashboard.
Where can I find my application reference number?
Your application reference number is a numeric ID (e.g. 234790123) provided in the confirmation email sent after submission. Check your inbox, Spam or Junk folders, or the browser tab that displayed the confirmation page.
What does ‘Under Review’ mean on my eVisa status page?
“Under Review” means the immigration authority is actively reviewing your submitted documents. No action is required unless you are contacted. Typical duration for this stage is 3 to 7 working days.
Can I check my status using only my passport number?
Kenya’s “Validate eTA” feature on etakenya.go.ke allows passport-number lookup alongside the application reference. Uganda and Rwanda portals typically require the full Application ID. Contact the helpdesk if you have lost your reference number.
How long does it take for the eVisa to be approved?
Official guideline is 7 working days (Rwandan High Commission); approval often arrives in 3-7 working days.
What should I do if my application is rejected?
Rejection typically results from missing documents, an invalid passport with less than 6 months validity, or security grounds. The fee (USD 100 / £77) is non-refundable. Review the rejection notice, correct the issue, and reapply.
Will I receive an email notification when my status changes?
Uganda emails approval letter; no portal sends alerts for intermediate statuses. Check manually every 48 hours.
Is the East Africa eVisa fee refundable if denied?
No. Fee (USD 100 / £77) is non-refundable regardless of outcome.
