To contact East Africa eVisa support, reach the immigration authority of your first-entry country: Kenya Directorate of Immigration (+254 20 2222022, [email protected]), Rwanda DGIE (+250 722 17 29 74, [email protected]), or Uganda NCIC (+256 417 102 600, immigration.go.ug). Offices operate EAT (UTC+3) – call 08:00-17:00 EAT for fastest response.
Last updated: 9 September 2026. Contact details compiled from the immigration portals of Kenya, Rwanda, and Uganda. This is an independent informational portal, not a government website – always verify with the relevant embassy before travelling.
EATV vs Kenya eTA: Which Support Channel to Use
The East African Tourist Visa (USD 100, 90 days) and Kenya’s standalone eTA use different portals and East Africa eVisa support contacts – choose correctly before reaching out.
The EATV (USD 100, non-refundable, bank charge applies to all payments) is a joint tourist visa covering Kenya, Uganda, and Rwanda only, valid for 90 days from date of issue with multiple entries permitted. The issuing country must be your first entry point. The visa is not extendable or renewable upon expiry and is strictly for tourism – employment is prohibited.
Kenya’s standalone eTA covers Kenya only and uses a separate portal at etakenya.go.ke. East Africa eVisa support contact routes EATV queries to the first-entry country’s immigration authority, while Kenya eTA queries go to dedicated eTA lines ([email protected], +254 110-922062/63/64).
| Feature | East African Tourist Visa | Kenya eTA |
|---|---|---|
| Countries | Kenya + Uganda + Rwanda | Kenya only |
| Fee | USD 100 | Varies (see etakenya.go.ke) |
| Portal | First-entry country’s immigration portal | etakenya.go.ke |
| Support | First-entry country’s immigration authority | eTA dedicated lines |
East Africa eVisa Support Contact Directory
Three separate immigration helpdesks handle EATV enquiries – one per country. The East Africa eVisa support contact directory below lists verified phone numbers, emails, and application portals for all three jurisdictions.
| Detail | Kenya | Rwanda | Uganda |
|---|---|---|---|
| Authority | Directorate of Immigration Services | Directorate General of Immigration & Emigration (DGIE) | National Citizenship & Immigration Control (NCIC) |
| Phone | +254 20 2222022 | +250 722 17 29 74 | +256 417 102 600 |
| [email protected] | [email protected] | See immigration.go.ug contact page | |
| Application portal | fns.immigration.go.ke | irembo.gov.rw (select V11 East Africa Visa) | immigration.go.ug |
| Address | Nyayo House, Nairobi, Ground Floor, P.O Box 00100 | Embassy in The Hague (see below) | Plot 65/67 Old Port Bell Road, Kampala, Uganda |
| eTA-specific (Kenya only) | WhatsApp: +254 110 922 064, [email protected] | Not applicable | Not applicable |
| Social media | YouTube | Not available | X: @DCICUg |
| Best first step | Email first; call if no reply within 48h | Email [email protected] before applying | Phone first; follow up via X @DCICUg |
For UK applicants unable to reach Rwanda’s DGIE in Kigali, the Embassy of Rwanda in The Hague serves as a backup: email [email protected], phone +31 70 392 65 71 (office hours) or +31 6 84 24 60 59 (emergencies outside hours).
How to Contact Immigration Support from the UK
Dial 00 plus the country code from the UK; East African offices open 08:00-17:00 EAT (06:00-15:00 BST).
East Africa eVisa support offices operate on East Africa Time (UTC+3). During British Summer Time (March-October), subtract 2 hours; during GMT (November-February), subtract 3 hours. Call 06:00-09:00 BST for shortest queues; standard international rates apply.
| Country | Dialling from UK | Office Hours (EAT) | UK Time (BST) |
|---|---|---|---|
| Kenya | 00 254 20 2222022 | 08:00-17:00 Mon-Fri | 06:00-15:00 BST |
| Rwanda | 00 250 722 17 29 74 | 08:00-17:00 Mon-Fri | 06:00-15:00 BST |
| Uganda | 00 256 417 102 600 | 08:00-17:00 Mon-Fri | 06:00-15:00 BST |
Kenya’s eTA WhatsApp line (+254 110 922 064) is free over Wi-Fi – the most cost-effective East Africa eVisa support contact option for UK users, though it applies to Kenya eTA only.
Troubleshooting and Escalation Steps
If email and phone fail within 48 hours, escalate via WhatsApp, social media, or the Rwandan Embassy in The Hague.
Before contacting any East Africa eVisa support contact, prepare: your application reference number (six-digit auto-generated ID), passport number and expiry date, planned travel dates, copies of uploaded documents, Yellow Fever Vaccination Certificate, return ticket, travel itinerary, and screenshots of any error message.
Photo requirements (common rejection cause): colour photo taken within the past 6 months, full face, front view, plain white or off-white background. Normal street attire; no uniforms (religious daily attire acceptable). No hat or headgear obscuring hairline. Prescription glasses, hearing devices, and wigs OK if normally worn. Dark/tinted glasses only with medical certificate. Do not photograph or scan the photo from your passport. Accepted formats: PDF or JPG.
Standard processing time is within 3 working days (Kenya). If no status update appears after 5 business days, begin escalation:
Email
Email the relevant immigration authority and allow 48 business hours for a response.
Phone
Call during office hours, 08:00-17:00 EAT (06:00-15:00 BST).
WhatsApp
Kenya eTA only: +254 110 922 064 (free over Wi-Fi).
Social media
Uganda: DM @DCICUg on X (formerly Twitter).
Embassy
Rwanda: Embassy in The Hague, +31 70 392 65 71 (office) or +31 6 84 24 60 59 (emergency), email [email protected].
In-person visit
Kenya: Nyayo House, Nairobi; Uganda: Plot 65/67 Old Port Bell Road, Kampala.
Cost Comparison: Direct Application vs UK Agency
The government East African Tourist Visa fee is USD 100 (approximately £80-85); UK agencies like The Travel Visa Company charge from £149.95 including all fees.
| Cost Element | Direct (Government) | The Travel Visa Company | VisaHQ UK |
|---|---|---|---|
| Government fee | USD 100 | Included | Included |
| Bank charge | Variable (bank-dependent) | Included | Included |
| Total estimate (GBP) | ~£80-85 + bank charges | From £149.95 | Contact for quote |
| Refund policy | Non-refundable | Varies | Varies |
| UK phone support | Standard international rates | 01270 904 907 (Mon-Fri 09:30-16:00) | +44 20 4577 3307 (7 days/week) |
Direct application saves approximately £50-70 but requires 15-20 minutes of self-service. The East African Tourist Visa fee is non-refundable, and a bank charge applies to all payments. For East Africa eVisa support contact, direct immigration channels cost only standard international call rates. USD to GBP conversion is approximate, based on rates as of September 2026.
FAQ: East Africa eVisa Support Contact Questions
How do I contact the eVisa team for my East Africa application?
There is no single team – each country runs its own support. Kenya, Rwanda and Uganda contact details are in the table above.
Does the East Africa eVisa have a phone number I can call?
Yes. Kenya: +254 20 2222022. Rwanda: +250 722 17 29 74. Uganda: +256 417 102 600. All operate EAT (UTC+3), 08:00-17:00 Mon-Fri.
Can I live chat with eTA Kenya support?
No live chat is available. Closest alternatives: WhatsApp (+254 110 922 064), phone (+254 717 436 070), or email ([email protected]). These are for Kenya eTA only, not the joint EATV.
Is there a toll-free number for East Africa eVisa support?
No toll-free lines are confirmed for overseas callers. Cheapest option: Kenya eTA WhatsApp +254 110 922 064 (free over Wi-Fi – Kenya eTA only).
Can I get eVisa support in a language other than English?
All channels operate in English. Rwanda’s Irembo portal also supports French. Kenya’s eTA portal supports Kiswahili.
How do I check my East Africa eVisa application status?
Log into the portal where you applied. Some systems send SMS or email notifications. If no update after 5 business days, begin escalation by emailing the relevant authority.
Can I contact East Africa immigration support on social media?
Uganda NCIC is on X: @DCICUg. Kenya offers WhatsApp for eTA. Rwanda has no confirmed social media support channel.
What happens if my East Africa eVisa is refused?
Contact the immigration authority of the country that refused your visa. There is no central appeals body for the EATV. The USD 100 fee is non-refundable.
